Salesforce

Salesforce

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Salesforce is a cloud-based customer relationship management (CRM) platform that is used by businesses of all sizes to manage customer interactions and data. It offers a range of tools and features that allow organizations to manage their customer data, marketing campaigns, sales pipelines, customer service and support, and much more.

Salesforce

About Salesforce Training Program

The training program teaches individuals how to use Salesforce to manage customer interactions and data, marketing campaigns, sales pipelines, customer service and support, and other business operations. It covers both the technical and non-technical aspects and is suitable for individuals with varying levels of experience.

The training program typically includes the following components:

  1. Introduction: This module provides an overview of the platform, its features, and capabilities.
  2. Salesforce Administration: This module covers how to manage users, data, and security on the platform.
  3. Salesforce Configuration: This module covers how to configure it to meet the needs of an organization. Including how to customize fields, objects, and layouts.
  4. Salesforce Customization: This module covers how to create custom applications and functionality on the platform. Including how to use Apex, Visualforce, and other development tools.
  5. Salesforce Integration: This module covers how to integrate it with other systems and applications. Including how to use APIs, web services, and middleware tools.
  6. Salesforce AppExchange: This module covers how to use the Salesforce AppExchange to access and install third-party applications and services.

Goal & Target Audience

The goal of this training program is to provide individuals with the knowledge and skills they need to use the platform effectively. The program aims to help individuals become proficient in managing customer interactions and data, sales pipelines, marketing campaigns, customer service and support, and other business operations.

The target audience for this training program includes:

  1. Business professionals who want to learn how to use it to manage their customer interactions and data.
  2. Administrators who need to manage and configure the platform for their organizations.
  3. Developers who want to learn how to create custom applications and functionality on the platform.
  4. Sales and marketing professionals who want to use it to manage their leads, opportunities, and campaigns.
  5. IT professionals who want to learn how to integrate Salesforce with other systems and applications.
  6. Anyone interested in a career in Salesforce, including recent graduates or individuals looking to switch to a career.

Eligibility Criteria for Salesforce

There are no specific educational or professional qualifications required to participate in this training program. This program is for individuals with varying levels of experience, from beginners to advanced users, and do not require prior knowledge of programming or databases. However, a basic understanding of programming, databases, or CRM concepts is useful, but not required.

To get the most out of this training program, it’s recommended that participants have a good understanding of basic computer skills, such as how to use a web browser, email, and office productivity tools. Additionally, participants should be familiar with the business processes they want to manage with Salesforce.

Is any prior knowledge required to learn this course?

This course is perfect for absolute beginners with no previous coding experience, to intermediates looking to sharpen their skills to the expert level.

Is this course available offline/online?

Yes, this course as well as every other course we offer is available offline as well as online.

Will I get a certificate after completing this course?

Yes, but you must complete all the mentioned modules in this course successfully to receive the course completion certificate.

Will there be any placement provided by the institution?

Yes, there will be opportunities of placement given to the students by the institution after completion of the course.